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Refunds and Returns

Returns Policy

Our mission is provide ready and easy access to native ingredients. We want to ensure that you are fully satisfied with your purchase and have a 100% money back guarantee on any item that is faulty, or defective in any way.

If you are not satisfied with a product you must detail the issue you have with the product. We will then forward that info to the manufacturer for their edification and advice.

If your item is faulty please email us with details of the fault, date of purchase and your order number within 24 hours of receipt. We will provide a mailing label for return of the faulty item and arrange for a new product to be despatched ASAP.

We are not responsible for delays in postal or courier systems  particularly those resulting from force majeure.  If you require your order for a particular event then please allow time and choose express post. Whilst we empathise with your unfortunate experience, we  acknowledge some disappointment may remain.

Should you wish to apply for a refund it must be done within 24 hours of receipt.  If granted, then refund items must be in original condition, original packaging, undamaged and in re-saleable condition we will refund via the original payment method, excluding postage costs.

Authorised returned products must be:

  1. in original, new condition
  2. in original packaging with tags attached
  3. undamaged and unused
  4. items received as gifts can be returned for credit
  5. sale items are final and non-refundable
  6. in a re-saleable condition; and
  7. returned within 24 hours of receipt of purchase. 

We require that items being returned are tracked and insured to prevent loss. Please retain proof of return through Australia Post. We will not refund postage charge. Refunds and store credits are only issued once the item/s are received by our warehouse.

We are not liable for returned goods that go missing in return transit and we will deem you not to have returned them. It remains your responsibility to ensure goods are appropriately packaged to ensure they are not damaged while being returned.

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