ORDER INFORMATION

WELCOME TO Taste Australia Bush Food Shop a registered business of ADNET Audio & Internet Advertising (established 1995).  Food Licence PH/FSDM/10345. We have many years experience in customer service and retail.  Taste Australia Bush Food Shop was created in 2008.  It is a privately funded business with the express aim to give ready access to Australian Native Food based on our love of experimenting in the kitchen.

Every order is double checked to ascertain the correct goods are being sent and also that the freight charges are being kept to the absolute minimum.

We endeavour to pack orders as environmentally friendly as possible, using recycled cardboard boxes, newspapers and packaging materials sent or given to us by others in an attempt to reduce the impact on our world. If you are unable to re-use the bio-fill that may be in your order then simply put it in a bucket of water and it will dissolve.

We would like to assure you of our best attention at all times irrespective of the size of your order, all are treated equally.

If there are any problems on our site please contact us.  If you are unable to add items to the shopping cart check your cookie settings in your browser - you will need to allow 3rd party cookies

We pride ourselves on same day despatch however if there is an unforeseen delay we will be in contact.

PHONE:   02 9045 0007 or 0428 892217 . NOTE we are NOT on daylight saving.  

EMAIL: Ask us via email Please note we are being bombarded by unwanted email so if you don't get a timely response please phone or txt or type "Bush Food Enquiry" as your subject to alert us that your email is legit.  We apologise for the inconvenience

By using this website you agree to the TERMS AND CONDITIONS,  PRIVACY POLICY and rules outlined on this page.

SHOPPING: To purchase items simply select the ”ADD to Cart” button next to the item you would like which adds the item to your cart. Items in the cart may be viewed at any time and changed. This is done through the ‘View Cart’ button. When you have finished making purchases follow instructions to the check out which takes you to our secure server for payment.

PRICES: All our prices are in Australian Dollars and include GST where applicable. 

STOCK Levels: We endeavour to have enough stock to cover orders at all times.  We will contact you if we are unable to fill your order or if we expect a delay. When applicable, discounts only apply to items in stock.

INTERNATIONAL ... Yes we post to destinations outside Australia.  You can check import/export restrictions via this link https://auspost.com.au/sending/send-overseas/international-post-guide. If your parcel is over $AU 100 value you may wish to purchase extra insurance - email us. Delivery can be arranged to many international destinations except for those countries (eg Switzerland) who require a phytosanitary certificate. 

Many countries now impose import taxes on purchases.  Please check with your consulate as to what extra fees you are likely to encounter.  Postage charges calculated at checkout do not cover these.

DELIVERY:

We use Australia Post services for deliveries Australia wide as they provide a completely traceable and secure service. Orders placed before 9am (AEST) each working day will be shipped the same day with delivery according to the postage option chosen. The delivery prices quoted are the current charges from Australia Post.

We are not responsible for delays that may occur within the postal system particularly those resulting from force majeure. Force majeure refers to unforeseeable circumstances beyond our control, such as natural disasters, acts of God, or any other events that prevent us from fulfilling out obligations.

Express Post delivery is usually overnight for destinations within Australia Post's National Network.
Regular Post delivery is usually 2 to 10 days.

The best way to track and manage your deliveries is with the Australia Post mobile app.

We will do our best to fill orders promptly, but if due to any unforeseen circumstances with supply, there are delays, we will contact you. For delivery of urgent orders please let us know as we may be able to help.
Delays can be expected for delivery to remote areas of Australia but then if you live there you will already be aware of this.
Delivery can be arranged to most international destinations. If your country is not listed please contact us.

PICK UP :  Is available in the Jimboomba/Mundoolun/Tamborine area and must be collected within 31 days of placing the order. No refunds for orders not collected. If you would like to take up this option then please contact us

If you’re not home when Australia Post attempts delivery they may not leave you a card indicating the option for another delivery time or direct you to your local Post Office where you may pick up the parcel.  If you have chosen SAFE DROP then you relinquish any rights to compensation via transit insurance should the parcel go missing. We do not encourage "authority to leave" instructions and prefer for items not to be left in a safe place for security purposes. Within Australia, Australia Post offer two excellent services - Parcel Collect & Parcel Locker - BOTH ARE FREE!

Postage options available for your selection include transit insurance and tracking however you will need to select  Signature Required postage option if your parcel cannot safely be left at the premises. Transit insurance cover ceases once a parcel is deemed delivered.

Please note if you include delivery instructions to leave your order because no-one is home to accept delivery, we regrettably cannot accept claims for loss or damage which may arise.

Australia Post offers an excellent service called MYPOST DELIVERIES which allows you to take control of when and where your precious online orders are delivered.  This is well worth investigating given the rise in popularity of online shopping and the likelihood in some neighbourhoods for items to disappear.

DAMAGED OR MISSING ORDER:  All our parcels are insured for loss or damage in transit. Once an order has been delivered then liability rests entirely with you. If this is of concern then please choose the postage option with Signature Required.   

WHERE IS MY ORDER?  This is one question we strive not to hear because we keep you in the loop every step of the way.  First thing to do is to insert the tracking number we have emailed you into the Australia Post Tracking Facility.  If the facility returns a response of DELIVERED and yet you don't have the order in your hot little hands then the next thing you should do to check with other occupants of your home/work in case they have taken delivery.  Check your front porch or near your mailbox.  After that telephone Australia Post on 13POST and register the fact.  Email us so that we're aware of the issue.  Australia Post will then investigate the matter.

The following postcodes are included in the National Express post Network

Further information and clarification of # and * can be found at auspost

PLEASE NOTE:  Provided that all the items are in stock, orders received and paid for by 9am week days will be packed and despatched the same day.   In order to minimise postage we supply all herbs, spices and seasonings in resealable plastic bags or recyclable plastic jars. We will do our best to fill orders promptly, but if due to any unforeseen circumstances with suppliers, there are delays, we will contact you. For delivery of urgent orders please let us know as we may be able to help.

As a guide, the weight of any items packed in glass doubles the packaging weight... eg a jar or bottle containing 250gm of product weighs approx 500gm.  We then need to allow for extra packaging to minimise the likelihood of breakage during transit.

The minimum parcel size for AUSTRALIA POST is 500gm

Returns Policy

Our mission is provide ready and easy access to native ingredients. We want to ensure that you are fully satisfied with your purchase and have a 100% money back guarantee on any item that is faulty, or defective in any way.

If you are not satisfied with a product you must detail the issue you have with the product. We will then forward that info to the manufacturer for their edification and advice.

If your item is faulty please email us with details of the fault, date of purchase and your order number within 24 hours of receipt. We will provide a mailing label for return of the faulty item and arrange for a new product to be despatched ASAP.

We are not responsible for delays in postal or courier systems  particularly those resulting from force majeure.  If you require your order for a particular event then please allow time and choose express post. Whilst we empathise with your unfortunate experience, we  acknowledge some disappointment may remain.

Should you wish to apply for a refund it must be done within 24 hours of receipt.  If granted, then refund items must be in original condition, original packaging, undamaged and in re-saleable condition we will refund via the original payment method, excluding postage costs.

Authorised returned products must be:

1. in original, new condition
2. in original packaging with tags attached
3. undamaged and unused
4. items received as gifts can be returned for credit
5. sale items are final and non-refundable
6. in a re-saleable condition; and
7. returned within 24 hours of receipt of purchase. 

We require that items being returned are tracked and insured to prevent loss. Please retain proof of return through Australia Post. We will not refund postage charge. Refunds and store credits are only issued once the item/s are received by our warehouse.

We are not liable for returned goods that go missing in return transit and we will deem you not to have returned them. It remains your responsibility to ensure goods are appropriately packaged to ensure they are not damaged while being returned.

PAYMENTS

CREDIT CARD:  Payments can be made either via our secure system provided by STRIPE or via PAYPAL.  We DO NOT store credit card details.  

Payments made via PayPal will be itemised as either RICHARD J WILLIAMS & MARILYN K GOLDING-WILLIAMS or ADNETCOMAU or ADNETSHOPS

Credit cards are processed before orders are accepted, to confirm payment has been made due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide.

CHEQUE or MONEY ORDER:  We can no longer accept School Cheques or Bank Cheques as Westpac have closed their branch in our town. In order to maintain prices, payment is required before despatch. Bank deposit detail will be supplied on your emailed Tax Invoice.

CASH: Can be direct deposited into our Westpac Bank account, so if you are more comfortable paying this way and you have a branch in your town then this will be your best option.

BANK TRANSFER:
You may prefer to pay via Electronic Funds Transfer (Bank direct deposit). Please make sure that you include your order number so we can marry up your order. 
BSB 032576 Westpac | Account 129778 Williams RJ & M trading as ADNET

We reserve items you order however if payment is not received within 2 days then the goods will be returned to stock and made available for sale.

GUARANTEE: We take pride in our service. If for any reason you are dissatisfied, please contact us.  We have extensive experience in retail, both the physical world and online. 

Thank you for shopping with us. 

We are long time sponsors of Assistance Dogs Australia and a percentage of each sale helps give freedom and independence to people with disabilities.

Assistance Dogs Australia trains dogs in community settings to assist people with physical disabilities, to give people more confidence and to help them achieve a greater level of independence.

The Assistance Dogs are fully trained to international standards and ALWAYS provided to people with physical disabilities free of charge. Each Assistance Dog costs the charity over $26,000 which covers the two year training period and lifetime support.

To learn more about their work CLICK HERE>>